What if it does not fit?
If your item does not fit or is defective or damaged we are happy to exchange or refund it. If you need to exchange it for the same item or a different size send us an email at firstname.lastname@example.org to reserve the item for you.
How do I return my item?
To return your product, you should mail your product to:
Red Hot Blue Design Concepts, 10 Marconi Crescent, Unit 2, Montague Gardens, Western Cape, 7441
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If the product is found to be defective based on an error from manufacturing we will cover the shipping cost to return it.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Alternatively if you are close to us you are welcome to pop into our offices/warehouse for an exchange. Refunds take 2-3 days to process once the item has been received and unfortunately cannot be done in store.
How does an exchange or refund work?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed - less the original postage charges, and within 2-3 days of the returned items reaching our offices.
What are the Terms & Conditions of a return?
Our Returns Policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging such as the original shoe box.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
The following items we will unfortunately not accept returns on:
- Lingerie & hosery
- Make-up & Beauty Products
- Sale items
Any other questions?
Please contact us email@example.com or call us at 021 422 2202