Postage & Delivery
How soon do you send my order?
We normally require 1-3 business days to process an order, thereafter we send your item - transit time is then 3-4 business days and is dependant upon the courier company.
So: 1-3 days (process time) + 3-4 days (trasit/courier) = up to 7 workings days MAX
Why does it take so long?
Beacuse we work remotely (home studio/office) and reside in an outlying area (3 hours drive from Cape Town) AND our items are kept off site in a storage facility we have to build the times and distances into the processing & delivery time. More often than not the time may be shorter than stated above.
HOWEVER, we quote on WORKING DAYS, so if you order is placed on a week end, or after hours this WILL affect the processing time time.
I am a one woman run business so you can imagine doing all of this yourself, and I appreciate your patience :)
Where do you courier to?
Retrospective delivers throughout South Africa and we are now able to ship internationally too via Courier (only).
Can I collect my order myself?
If you live in Swellendam or happen to be in the area you are more than welcome to collect your order at our Swellendam office. Please select the "Collection in Swellendam" option on the checkout page. As soon as our Retro team have packed your order we will send you an email to let you know that it is ready for collection.
Collections may done done Mon- Thursday, 9am - 5pm, Friday 9am - 3pm from our office in Suurbraak, Swellendam, our address details are here -> HERE <-
*Please note we are closed on week ends.
How much does delivery cost?
Please see our Shipping costs HERE - All of the prices advertised on our website exclude shipping (unless otherwise stated).
Only when you checkout your item you will be able to select your shipping preference, from there the various options will be given. The postage rate is weight based, and is dependent upon the amount and type of items you choose.
International orders are shipped via DHL Option. For international postage the cost is worked out by weight.
*Please note that we do not cover any extra customs/taxes - that is for your own account.
How long will my order take to arrive?
If you have selected the courier option, transit time is then 3-4 business days and is dependant upon the courier company.
So: 1-3 days (process time) + 3-4 days (trasit/courier) = up to 7 workings days MAX to get to you.
Once your item has been sent you will get a notification via email.
International orders: Please remember your little parcel is traveling far and can take anywhere between 12 - 15 working days. Delivery time is also dependent upon your countries individual import/customs policies. It is up to you to follow up with your local post office once it has left South Africa.
How do I track my order?
Orders sent via courier may be tracked via the courier web site we provide you upon final fulfillment of your order, and orders sent via the SAPO, may be tracked HERE
We post all our international parcels with a tracking number.
Please note we are closed on week ends.
Any other questions?
Please contact us email@example.com