Where do you deliver?
Retrospective delivers throughout South Africa and are now able to ship internationally too.
How much does delivery cost?
Only when you checkout your item you will be able to select your shipping preference, from there the various options will be given. The postage rate is weight based, and is dependent upon the amount and type of items you choose. Overnight and express shipping will cost more, any orders under R200 may be posted via our local South African Postal Service (SAPO).
International orders are shipped via the SAPO, standard/air mail postage with a tracking number. We post all international parcels via NORMAL AIRMAIL.For international postage the cost is worked out by weight.
*Please note that we do not cover any extra customs/taxes - that is for your own account.
How long will my order take to arrive?
Local orders: approx 4 - 5 working days on orders posted via SAPO, (if we have it in stock, and all payment has been received). If you have selected the courier option, and we have it in stock, and all payment has been received, we will ship within 24 hours of receiving the order.
International orders: Please remember your little parcel is traveling far and can take anywhere between 12 - 15 working days. Delivery time is also dependent upon your countries individual import/customs policies. It is up to you to follow up with your local post office once it has left South Africa.
How do I track my order?
Orders sent via courier may be tracked via the courier web site we provide you upon final fulfillment of your order, and orders sent via the SAPO, may be tracked
HERE
We post all our international parcels with a tracking number so that you can track your parcel where ever you are - FREE OF CHARGE.
Can I collect my order?
If you live in Cap Town or happen to be in the area you are more than welcome to collect your order at our Warehouse. Please select the "Collection in Montague Gardens" option on the checkout page. As soon as our Retro team have packed your order we will send you an email to let you know that it is ready for collection.
What do I do if I don't receive my package?
Don’t panic, phone us so that we can panic on your behalf. Don’t worry either, because we will work out what went wrong and sort it out as soon as we can. Please understand it will be heart-breaking for us that you didn’t get to dress up but we will do everything we can to fix what went wrong and try to ensure it does not happen again to the best of our ability.
What if you send me the wrong thing?
At Retrospective we are humans and mistakes happen. If we have delivered the wrong product, a faulty product, or have misrepresented the offering with an incorrect picture or description we accept we have made a mistake and we will deal with the situation as soon as possible. Please contact us immediately and we will resolve the error by arranging to collect the incorrect product(s) from you and to deliver the correct product(s) to you as quickly as possible.
Any other questions?
Please contact us retrospective@redhotblue.co.za or call us at 021 422 2202 / 021 552 3878
Do you have a physical store I can go to where I can try on items?
Currently we have a small shop/showroom set up at our offices in Montague Gardens Industrial area, Cape Town that is open to the public. All other stores in the major city centers are now closed (Cape Town CBD, Brooklyn Mall & Parkhurst). Please see more details HERE for our location and hours.
I have a Gift Voucher purchased from your old (physical) store can I still use it?
Yes you can! At this stage our current web site doesn't support vouchers purchased in-store, but please do contact us and we will make the necessary arrangement to make sure you can still get what your heart desires. Send us an email at retrospective@redhotblue.co.za
Where do you deliver?
Retrospective delivers throughout South Africa & now Internationally too.
How much does delivery cost?
Please see our Delivery info
HERE
What if it does not fit?
If your item does not fit or is defective or damaged we are happy to exchange or refund it. If you need to exchange it for the same item or a different size send us an email at retrospective@redhotblue.co.za to reserve the item for you.
How do I return my item?
To return your product, you should mail your product to:
Red Hot Blue Design Concepts, Attention: Lulu, 10 Marconi Crescent, Unit 2, Montague Gardens, Western Cape, 7441. Telephone number: 021 552 3878
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If the product is found to be defective based on an error from manufacturing we will cover the shipping cost to return it.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Alternatively if you are close to us you are welcome to pop in for an exchange. Refunds take 1-2 days to process once the item has been received and unfortunately cannot be done in store.
Only regular priced items may be returned, unfortunately sale items cannot be returned/refunded.
The following items we will unfortunately not accept returns on:
- Lingerie & hosery
- Sunglasses
- Make-up & Beauty Products
- Sale items
- Earrings
How does an exchange or refund work?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, within 1-2 days days of the items being received at our offices.
We issue a store refund in the form of a unique Coupon Code to the full value of the item being returned that you will be able to use on our web site at any time (excl shipping costs).
What are the Terms & Conditions of a return?
Our Returns Policy lasts 10 days. If 10 days has gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging such as the original shoe box.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. No refunds on lingerie, hosiery, earrings, sunglasses and swimwear.
We issue a store refund in the form of a unique Coupon Code to the full value of the item being returned that you will be able to use on our web site at any time (excl shipping costs). Please keep this code safe. This code will never expire.
How long will my order take to arrive?
For all items in stock (unless otherwise stated), and after all payment has been received we ship within 24 hours of receiving your order. We ship Monday - Friday, any orders received on a week-end will be shipped on a Monday.
Courier option is 24-48 hours from the time of collection, if your order is under R200 in value we are able to ship via the SA Post Office which is 4-7 working days for delivery (within SA).
Please bare in mind that the delivery time is dependent upon your location.
Can I collect my order?
If you live in Cap Town or happen to be in the area you are more than welcome to collect your order at our Warehouse. Please select the "Collection in Montague Gardens/You collect from Us" option on the checkout page. As soon as our Retro team have packed your order we will send you an email to let you know that it is ready for collection.
Are my credit card details safe?
Yes. This is a concern for many online buyers, especially first-timers. All credit card transactions take place on a secure page through Payfast. Please visit their website at www.payfast.co.za for information on the safety of your transaction.
How often do you get new products?
Retrospective regularly gets new products in store. As soon as they are received and put on our shelves they will also become available on our website. We send all product updates out to our customers via our Retro Newsletter. Sign up here*
Do you have a newsletter?
Retrospective has a Retro Newsletter that we send out as soon as we have new products in stock or have an exciting event to announce. Sign up here*
What do I do if I don't receive my package?
Don’t panic, phone us so that we can panic on your behalf. Don’t worry either, because we will work out what went wrong and sort it out as soon as we can. Please understand it will be heart-breaking for us that you didn’t get to dress up but we will do everything we can to fix what went wrong and try to ensure it does not happen again to the best of our ability.
What if you send me the wrong thing?
At Retrospective we are humans and mistakes happen. If we have delivered the wrong product, a faulty product, or have misrepresented the offering with an incorrect picture or description we accept we have made a mistake and we will deal with the situation as soon as possible. Please contact us immediately and will discuss the situation and the shipping costs incurred to return and replace the product with the correct item to rectify our mistake.
Do you sell gift vouchers?
Currently gift vouchers are issued on a request basis. Please email us at retrospective@redhotblue.co.za to request a gift voucher. For gift vouchers, we issue a unique coupon code that is can be used online, at any time. This unique code will never expire.
You don't have what I'm looking for so what can I do?
Let us know and we'll see if we can get it for you. Email us at retrospective@redhotblue.co.za
I want to send somebody a gift from your store – how does that work?
We are still working on this facility which we hope will be available soon. Alternatively send us an email at retrospective@redhotblue.co.za to organize a gift for someone special before our online facility is available.
How true is the colour on your product photos?:
Please be aware that the color on your monitor may differ from the actual item as it is listed. If you would like to see other view options on the item you like, please email us and we will send other photos of the item.
Measurements:
We measure in cm's, but please see below for measurement Guide lines. We do try and give specific size measurements for each product listed. We suggest that each of our online customers invest in a little tape measure to make your purchasing decision that much easier!
For easy conversions, please click here.
- 1meter = 1.09Yard
- 1 yard = 91.4cm
- 1" = 2.54cm
Any other questions?
Please contact us retrospective@redhotblue.co.za or call us at 021 422 2202
